Senior Customer Success Manager

EnterpriseDB (EDB) provides a data and AI platform that lets organisations harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, serving more than 1,500 customers globally as the leading contributor to the PostgreSQL community. As Senior Customer Success Manager, you'll own the relationship within your portfolio of accounts, hyper-focused on retention, providing technical product guidance, and driving adoption across a mix of enterprise and partner accounts in Singapore and Malaysia. What you'll do: - Provide strategic guidance to drive your accounts' priorities and business goals - Own customer growth, satisfaction, and contract renewals within your portfolio - Develop strong relationships with key decision makers, including executive sponsors - Identify and realise new opportunities for expanding customer business volume - Serve as the liaison between product management and the customer What you'll need: - 5-10+ years in account management, solution engineering, or client services in enterprise technology - Relational database experience (PostgreSQL, MySQL, Oracle, SQL Server, Sybase, DB2) - Strong track record developing deep relationships with VP and Director-level executives - Singapore Citizen/PR, or Malaysian Citizen/PR required