Onboarding Coach

Cloudbeds is transforming hospitality with an intelligently designed platform powering properties across 150 countries, processing billions in bookings annually with a completely remote team of 650+ employees. As an Onboarding Coach, you'll train new clients on the Cloudbeds system, tailoring it to fit their hospitality business needs and ensuring they leave onboarding with full confidence in using the platform. What you'll do: - Facilitate client onboarding, training, and ongoing support via video, phone, and email - Resolve customer inquiries and troubleshoot escalated issues across channels - Partner with Sales to define success, demonstrate ROI, and drive retention - Build strong client relationships to encourage loyalty and product adoption - Record activities in Salesforce and share insights for product improvements What you'll need: - 3+ years of 5-star hospitality experience (Front Desk or Revenue Manager) or 3+ years in a customer-facing SaaS role - Fluency in English; knowledge of Spanish is a plus - Strong organisational and proactive skills managing multiple accounts Working hours: 2pm-11pm or 3pm-12am GMT+8.