Customer Success Manager | FinTech | Global Customers

ezyCollect by Sidetrade is Australia's leading Order-to-Cash platform for small and mid-sized businesses, automating credit management, collections, and payments for 1,100+ customers managing A$19 billion in receivables. As Customer Success Manager, you'll deliver proactive, white-glove service to the top 25-30% of customers by MRR — owning the full lifecycle from onboarding through renewal for a portfolio of high-value accounts, with flexibility to accommodate limited US/NZ/UK hours. What you'll do: - Own the white-glove customer journey for a portfolio of top-tier accounts - Deliver outstanding onboarding and implementation, project-managing software rollouts - Build strategic roadmaps with executive sponsors — CFOs, Financial Controllers, business owners - Run regular success check-ins to track outcomes and proactively manage churn risk - Champion the voice of the customer across Product, Engineering, and Leadership What you'll need: - 2-3 years as a Customer Success Manager or Account Manager in a fast-paced SaaS/fintech environment - Commercial maturity — confident, empathetic conversations with C-suite executives - Comfortable with CRM tools (ideally HubSpot), Confluence, and JIRA - Flexibility to accommodate limited US/NZ/UK hours as required