Associate Linux Support Engineer

Canonical is hiring an Associate Support Engineer to launch a career supporting the technical needs of customers leveraging Ubuntu and open source products. This is your opportunity to work with industry-leading engineers while building expertise in Linux and open source technologies. **Your Role:** - Resolve high-volume user requests through email, phone, and web support - Investigate and fulfill Tier 1 & 2 support requests - Collaborate with internal teams to escalate complex issues - Navigate ambiguity to deliver exceptional customer outcomes - Diagnose problems and propose short and long-term solutions - Maintain thorough documentation and notation for future reference - Provide feedback to leadership on processes and trends - Demonstrate strong communication while managing customer expectations **What You Need:** - Exceptional academic track record (high school and university) - Undergraduate degree in technical subject (CS, MIS, Electrical Engineering preferred) - Confidence to speak up, exchange feedback, and share ideas - Track record of exceeding expectations - Linux troubleshooting experience (logs, stack traces, configuration tuning) - Hands-on knowledge of 2+ of: Linux server administration, programming (bash/Python/Go/C++), networking, virtualization/cloud - Ability to learn quickly and thrive on change - Strong English communication (written and verbal) - Appreciation for diversity and multicultural collaboration - Result-oriented with drive to meet commitments - Ability to travel internationally twice yearly (up to 2 weeks) **Nice-to-Have:** - Virtual environment experience (KVM, Virtual Box, VMWare) - Open-source desktop technologies - Active open-source contribution/community participation