Support Services Technician I (Tier 1) - Philippines

Location: Remote, Philippines Employment type: Full-time Level: Mid PEAKE Technology Partners is a managed IT services provider. This Tier 1 Support Services Technician role provides front-line technical support, mainly to US healthcare clients, within an SLA-driven service desk. Responsibilities: - Provide front-line support by phone, email, portal and remote tools within SLA targets - Troubleshoot desktops, laptops, printers, mobile devices and core business applications - Log, categorise and document service requests in ConnectWise - Handle account provisioning, password resets and access management, and escalate complex issues to Tier 2 Requirements: - High school diploma required; associate's or bachelor's degree in IT preferred - 6+ months of IT support experience, service desk preferred - Working knowledge of Windows, macOS and Microsoft 365, plus basic networking (DNS, DHCP, VPN) - Strong troubleshooting skills and clear verbal and written communication To apply, use the link on this page. Applications are handled by the employer.