Product Support Specialist, Education Team

Location: Remote, India Employment type: Contract (12-month independent contractor engagement, about 40 hours per week) Canva's Education team in India helps school systems and education departments adopt its tools. This Product Support Specialist role focuses on SSO setup, account provisioning and rollouts for state partnerships. Responsibilities: - Guide school systems through SSO setup, domain verification and account provisioning. - Support Google Workspace and Microsoft Entra ID / Microsoft 365 integrations. - Resolve onboarding blockers with school IT admins and district teams. - Create localised setup guides and self-serve resources. - Track recurring support issues and feed them back to internal teams. Requirements: - Experience with SSO, SAML/OAuth or identity and access management. - Working knowledge of Google Workspace and Microsoft 365 / Entra ID administration. - At least 3 years in technical support, implementation or solutions roles. - Clear communication in English and Hindi. - Must be based in India. To apply, use the link on this page. Applications are handled by the employer.