Onboarding Project Manager

Lead complex onboarding projects for Cloudbeds mid-market customers. Guide from contract signature through adoption and transition to Account Management. Strategic lead throughout journey. Partner with Onboarding, Account Management, Sales, Product, Support, Professional Services. Deliver seamless implementation experience. Manage timelines, align stakeholders, mitigate risks. Own end-to-end lifecycle. Define scope, timelines, deliverables. Primary customer contact. Identify and manage risks. 4+ years hotel operations/management. 2+ years project management in SaaS. Fluency in Thai and English. Proactive solver. Travel onsite when necessary.