Onboarding Operations Specialist 1

Location: Remote, India (Karnataka, Tamil Nadu, Telangana, Maharashtra and Delhi) Employment type: Full-time Level: L1 (1-3 years of experience) Twilio's product operations group supports its global phone number operations. This role handles customer email inquiries about porting numbers, Sender IDs and access to the numbers applications need. Responsibilities: - Handle common customer email inquiries and resolve basic to intermediate issues. - Log and categorise interactions. - Act on carrier partner notifications. - Monitor queues and SLAs. - Escalate complex issues to Level 2 through documented paths. Requirements: - Thorough, organised and detail-oriented, with the ability to multitask. - Prior experience with advanced email writing and international escalations. - Prior root cause analysis experience. - Empathetic, clear communicator in writing and verbally. - Legally authorised to work in India. SQL, Zendesk and JIRA experience is desired. What we offer: - Competitive pay, generous time off, parental and wellness leave, healthcare and a retirement savings programme. To apply, use the link on this page. Applications are handled by the employer.