Onboarding Coach

Join Cloudbeds' Customer Onboarding Team to care for clients and their properties like guests in a hotel—always going the extra mile. Train clients on our system, tailored to fit their hospitality business needs. Step into clients' shoes demonstrating how our system makes their lives easier. Cloudbeds transforms hospitality with intelligently designed platform powering properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel commercial strategy through unified platform integrating with hundreds of partners. We're World's Best Hotel PMS Solutions Provider, landed on Deloitte's Technology Fast 500 again in 2024. Key responsibilities: Facilitate client onboarding, training, ongoing support via video, phone, email. Resolve customer inquiries and troubleshoot escalated issues across channels. Partner with Sales defining success, demonstrating ROI, driving retention. Build strong client relationships encouraging loyalty and product adoption. Develop deep Cloudbeds product and customer needs understanding. Contribute to training materials and stay updated on system changes. Record activities in Salesforce, gather feedback, share insights for product improvements. Required: 3+ years 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within leading hotel brand, or 3+ years relevant SaaS industry experience in customer-facing role. English fluency. Recommended: Project Management certification. We offer: Remote first always, PTO per local labor requirements, monthly Wellness Fridays (extra-long weekends), fully paid parental leave, home office stipend, professional development in Cloudbeds University, manager training, upskilling, knowledge transfer access.