Global Account Director, Payment Partnerships - WooCommerce

Lead one of WooCommerce's most strategically significant partnerships—a $100M ARR partnership with 30% YoY growth mandate. This senior commercial leadership role operates at intersection of executive relationship management, commercial strategy, cross-functional execution. Equally comfortable in C-suite boardroom and technical working session. Automattic is the global leader in publishing, messaging, commerce software, building the operating system for open web. We democratize publishing, messaging, commerce so anyone with story can tell it, anyone with product can sell it, regardless of income, gender, politics, language, location. Strong open-source commitment with deep WordPress roots powering 43% of web. WooCommerce: ecommerce and fintech; 4M+ stores, 34% global online stores; 1B+ monthly users. We manage internet properties for Salesforce, Porsche, Meta, Disney, NASA. Your ownership: Full strategic and commercial lifecycle from multi-year joint business planning to day-to-day execution. Primary relationship owner across all partner organization levels. Internal champion, orchestrator, accountable owner—aligning engineering, product, marketing, legal, finance behind shared partner growth agenda. Responsibilities: Own and grow $100M ARR strategic partnership delivering minimum 30% YoY growth through disciplined pipeline development, commercial expansion, joint go-to-market execution. Develop, maintain, execute rolling multi-year strategic partnership plan. Identify, scope, close expansion opportunities (new geographies, product lines, merchant segments, revenue structures) unlocking mutual value. Define and track commercial KPIs, milestones, leading indicators. Build and sustain deep trusted relationships across partner organization levels. Serve as primary executive contact driving QBRs, annual planning, escalation resolution. Act as single accountable internal owner managing broad stakeholder set securing alignment, investment, execution commitment. Proactively manage partner satisfaction, anticipate friction, resolve before relationship risk. Lead multi-year joint business plan development and ongoing refinement. Build and present compelling business cases to senior WooCommerce leadership. Translate strategy into phased actionable execution plans. Drive accountability through clear ownership, milestone tracking, executive reporting. Maintain deep payments ecosystem understanding—acquiring, PSPs, alternative payment methods, payment network rules, interchange economics, bank transfer costs. Monitor emerging payment technologies and competitive dynamics. Use technical fluency assessing integration feasibility, validating business cases, ensuring commercial terms grounded in product/operational understanding. Translate capability gaps and merchant needs into partnership priorities. Drive global partnership growth identifying and activating opportunities across geographies. Represent WooCommerce strategic interests in commercial negotiations, contract renewals, expansion partnerships. Required: 10+ years strategic partnerships, global account management, or commercial leadership in payments industry. Demonstrated partnership growth track record at significant scale ($50M+ ARR) consistently delivering aggressive revenue targets. Deep payment economics knowledge—interchange structures, bank transfer costs, payment network rules, partner and merchant outcome pricing/cost dynamics. Strong technical fluency in payment capabilities. Exceptional executive presence and communication. Strong analytical and financial modeling capabilities. Proven internal orchestrator ability. Experience managing multi-year joint business plans. Salary: $105,000–$215,000 USD. Global ranges, we pay local currency. US-based candidates only. Benefits: Fully remote, open vacation policy, strong compensation philosophy.