Dedicated Linux Desktop & Devices Support Engineer, Singapore

Canonical is seeking a Linux Engineer with passion for customer success to support Ubuntu Desktop and Server technical stacks. You'll own customer problems end-to-end, from troubleshooting through resolution, delivering exceptional technical support that builds loyalty and drives adoption. **What you'll do:** • Investigate and resolve complex customer issues with Ubuntu and open source products • Own cases from initial report through resolution and follow-up • Troubleshoot Linux systems using logs, stack traces, and configuration analysis • Collaborate with colleagues and escalate to senior engineers when needed • Contribute knowledge base articles documenting solutions and best practices • Participate in weekend support rotation as needed • Stay current on Ubuntu development and new product releases • Set appropriate customer expectations on resolution timelines • Maintain high SLA compliance and customer satisfaction scores **What we're looking for:** • Professional written and spoken English with excellent presentation skills • Exceptional academic track record from high school and university • Undergraduate degree in a technical subject or compelling alternative path • Track record of exceeding expectations and delivering outstanding results • Hands-on Linux troubleshooting experience • Experience integrating Linux with other environments (authentication, file systems, networks) • Ability to navigate stack traces and logs effectively • Strong understanding of OS and application-level bugs • Ability to learn quickly and handle pressure in customer-facing roles • Programming fundamentals in any language • Willingness to travel internationally twice yearly for company events **Nice-to-haves:** • Prior customer support experience in SaaS or tech environments • Experience with Ubuntu specifically • Background in Linux system administration • Familiarity with cloud platforms **What we offer:** • Distributed work environment—remote since 2004 • Personal learning and development budget of $2,000 USD annually • Annual compensation review with performance-driven bonus • Recognition rewards and career advancement • Annual holiday leave and parental leave • Employee Assistance Programme • Opportunity to meet colleagues at company sprints • Priority Pass and travel benefits for company events • Weekend rotation allowance