Account Manager - APAC

Join ElevenLabs' early Account Management team with endless impact opportunities. Partner to develop scalable account management playbook and framework supporting customers in APAC region. Build and maintain strong relationships with commercial and enterprise clients—managing customers across Southeast Asia and North Asia. Be part of early Account Management team at generational AI company. Play key role in driving long-term adoption of multiple products. Monitor customer usage and adoption to identify improvement or expansion areas. Own expansion and renewal of accounts in your book. Measure and improve customer satisfaction & experience. Own account management KPIs (NRR/GRR) and track against company goals. Required: 3-7 years Account Management or Customer Success in fast-paced SaaS organization. Strong builder and customer excellence mindset. Commercial experience—you'll own renewals and expansion. Strong communication and interpersonal skills maintaining relationships at all organizational levels. Excellent problem-solving and analytical skills addressing customer needs. Hybrid customer & product-driven mentality prioritizing client satisfaction & scale. Fluency in English and Mandarin—professional-level Mandarin fluency required for confident communication, engagement with customers, negotiation, complex idea articulation (verbal and written). Bilingual work environment experience highly preferred. Benefits: Innovative culture, growth paths, learning & development stipend, social travel stipend, annual company offsite, co-working monthly stipend.